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Ball Park A-Z

A

  • ADA Accessible Parking
    • ADA parking will be located on Gatewood Avenue right outside BB&T Point. There are only 21 spaces available on a first-come, first-serve basis. Vehicles must display valid tags while parked in these spaces or will be subject to towing at owners expense.
       
  • ADA Accessible Seating
    • ADA seating is located all throughout the ballpark on the main concourse. Select locations include along the third base side behind Sections 101, 102, and 103, as well as down the right field line behind Sections 115, 116, and 117. 
       
  • Alcohol Management
    • In compliance with North Carolina State law, anyone under the age of 21 will not be served alcohol. A valid form of identification is required to purchase alcohol. Violators of the law will be removed from the premises and reported to the appropriate authorities.
       
  • Animals
    • At this time, only properly identified service animals with visible credentials are permitted into BB&T Point. The Rockers, in conjunction with the City of High Point, are creating a municipal park that will be available for fans to bring their dogs to any and all Rockers home games. However, until that time, fans are asked to keep their pets at home unless they are properly identified service animals. 
       
  • ATM
    • ATMs are located on the main concourse behind Section 106 and is only available during event hours. Another ATM is located outside the center field gate, along N. Elm Street, that is open 24 hours a day, 7 days a week.
       
  • Autographs
    • While fans are encouraged to ask for autographs from our players and mascot, we ask that you please be courteous to the players, as well as to those fans that are nearby. Keep in mind players will try to accommodate as many fans as possible, but are subject to other obligations both before and after the game. As such, we ask that fans please refrain from trying to get an autograph from a player during the game.

B

  • Bag Checks
    • All bags are subject to inspection prior to entering the ballpark. See “Items Not Permitted” for a detailed list of illicit items. In order to speed up the process of inspection, fans are asked to bring clear bags to any and all events at BB&T Point.
       
  • Ball Park Information
    • Capacity: 4,500
    • Surface: Astroturf
    • Left Field 336
    • Left Center Field: 363
    • Center Field: 400
    • Right Center Power Alley: 366
    • Right Field: 339
       
  • Baby Changing Stations
    • Baby changing stations may be found in all Family Designated restrooms at BB&T Park, located behind Sections 102, 104, and 106.
       
  • Banners & Signs
    • Banners and signs are not allowed in the ballpark as they will obstruct the view of other fans.
       
  • Bike Racks
    • Staff and guests who wish to bike to the ballpark can make use of any of the two bicycle parking racks located outside the front gates. Please properly secure all bikes and valuables as the High Point Rockers are not responsible for any items lost or stolen.
       
  • Birthday Parties
    • BB&T Point is a great place to host your next birthday party, no matter your age. For special kids birthday packages, call (336) 888-1000. All other guests looking to host their party at a Rockers game, click here.
  • Box Office Hours
    • Non-Game Days
      • Home Plate Box Office (Gatewood Avenue)
        • 10am-5pm, Monday-Friday
        • Closed Saturday & Sunday
      • Centerfield Box Office (Elm Street)
        • Closed
    • Game Days
      • Home Plate Box Office (Gatewood Avenue)
        • 10am-End of Game, Monday-Friday
        • 12pm-End of Game, Saturday & Sunday
      • Centerfield Box Office (Elm Street)
        • Closed Sunday-Wednesday
        • Open 90 minutes prior to game time Thursday-Saturday. Closes at the conclusion of the 5th inning
  • Broadcast Information
    • All home Rockers games will be broadcast live and archived on the team's YouTube page. Select Rockers home games will also be broadcast on WXLV-TV and WMYV-TV. Fans can also listen to an audio only stream by clicking here. For information on where to watch/listen to Rockers road games, please click here

C

  • Cameras & Video Equipment
    • Cameras and video equipment are permitted. Fans may not reproduce the game or interfere with other fans' enjoyment of the game.
       
  • Cell Phones
    • Guests are permitted the use of cellular phones so long as the use of the phones will cause not interference with the players, and fellow guests’ enjoyment of the game. For guest safety, it is encouraged to keep cell phones away in order to pay close attention to the game.
       
  • Concession Stands
    • Pitchin' Kicthen: Located behind Section 115
    • BBQ Favorites & The Show: Located behind Sections 102-104
    • Mayberry Ice Cream: Located behind Section 106
    • Dippin' Dots: Located behind Section 102
    • Kona Ice (Select Nights Only): Located on First Base Concourse
    • Zeko's 2 Go (Select Nights Only): Located on First Base Concourse
       
  • Credit Cards
    • All major credit cards (MasterCard, Visa, American Express, Discover) are accepted at most merchandise and food locations at the ballpark.

E

  • Ejections
    • The Rockers reserve the right to eject any person(s) whose behavior is considered unruly or found illegal. Game tickets will be collected without refund and the individual will be escorted from the ballpark. Ejected guests trying to re-enter the ballpark may be arrested for trespassing.
       
  • Elevators
    • There is one elevator located behind Section 102. Fans who wish to use the elevator for any reason are asked to please contact a Rockers staff member first.
       
  • Emergency Plan/ Procedure
    • In the event of an emergency, please follow the directions of the PA announcer as well as the image shown on the scoreboard. If an evacuation is necessary, please head towards the nearest gate in a calm, orderly fashion. If there is a life-threatening situation, call 911.

F

  • Facility Rentals
    • Organizations that wish to rent portions of BB&T Point, or the entire facility, on a non-Game Day are asked to please contact the Rockers at (336) 888-1000, or email info@highpointrockers.com for more information.
       
  • Fan Mail
    • Please address your request and letters as follows:

Player name

High Point Rockers

301 N. Elm Street

High Point, NC 27262

  • Fan Behavior
    • Fans behaving in an inappropriate manner may be subject to ejection. Such behavior includes, but is not limited to, offensive or abusive language, throwing objects onto the field, and any behavior that interferes with the game or other fans' enjoyment of the game. Clothing that is offensive or abusive is not permitted. Those wearing such clothing will be asked to remove it, turn it inside out, or be subject to ejection.
       
  • Fireworks
    • Fireworks nights are every Saturday night at BB&T Point.
       
  • Field Access
    • Only authorized personnel with proper ID are allowed on the field. All violators are subject to ejection and prosecution.
       
  • First Aid
    • First Aid is located on the concourse behind Section 107. A Paramedic/EMT is on duty during every event.
       
  • Foul Balls
    • Fans may keep any foul ball that is hit or thrown into the stands. However, any ball or bat thrown can potentially be dangerous. Please stay alert at all times.​​​​​​​

G

  • Gates
    • Gates are located behind home plate on the corner of Gatewood and Lindsay Street, in center field on Church Ave. and Elm St., and outside the right field wall on Pine Street.
       
  • Gates Open
    • For all Sunday-Wednesday games, gates open a half hour prior to game time. For all Thursday-Saturday games, gates will open one hour prior to game time.
       
  • Giveaway Nights
    • Most giveaway items are distributed to a certain number of people (ex. the first 2,500 fans, the first 1,500 fans 14 and younger, the first 1,000 fans 21 and older, etc.) As soon as the gates open, that quantity is given out. So, if you are interested in the item that night, we recommend that you arrive early.
  • Guest Services Booth
    • If you need information on upcoming games, promotions, ticket information, and much more please visit our Guest Services Booth, located behind Section 107.

H

  • High Pint
    • High Pint is our craft beer bar located behind Section 104. Here is where you can try our ‘First in Flight’ on Thirsty Thursday. For just $1 you can get four 3oz pours of any craft beer you would like to try. Fans can also purchase team memorabilia in the High Pint.
       
  • High Point University Vintage Seat Section
    • Come to the ballpark and sit in seats from legendary stadiums such as Yankee Stadium, Fenway Park, Rosenblatt Stadium, Fulton County Stadium, The Metro Dome, Wrigley Field, Dodger Stadium, Citizens Bank Park, AT&T Park. This specialty group seating area also features food items from those select cities and can be booked for a group of up to 50 people by calling (336) 888-1000. Fans may also purchase individual tickets for those seats on the day of a game, so long as the section is not booked by a group.

I

  • Items Not Permitted
    • Lawn chairs, inflatable hammocks, glass, alcohol, weapons, balloons, horns, laser pointers, drones, and other missile-like objects will not be permitted into BB&T Point. For the comfort and security of our guests, Rockers management reserves the right to not allow hazardous or disruptive items (i.e. heelies, obtrusive noise makers, etc.) into BB&T Point.

K

  • Kids Tickets
    • All children over the age of 2 years old will need their own ticket to the game. Children 2 years old and younger receive free admission into BB&T Park.

L

  • Loge Box
    • Smaller, premium boxes located on our main concourse level. To book a group in one of these areas, please call (336) 888-1000.
       
  • Lost & Found
    • Lost articles will be held for 30 days. Guests may bring lost and found items to the Guest Services Booth or call the Rockers Front Office at (336) 888-1000.
       
  • Lost Children and Parents
    • Children and parents who have become separated should immediately be escorted to Guest Services located behind section 107. After all game day staff are informed that a child is missing, all entrances and exits will be tightly monitored and staff will begin strategically searching for the missing individual.

N

  • National Anthem
    • Persons interested in performing the National Anthem at Rockers home games can contact us at (336) 888-1000 or by emailing info@highpointrockers.com. Auditions are held at the ballpark in the spring. 
       
  • No Re-Entry
    • For the safety of all High Point Rockers guests, we have a strict no re-entry policy. Please make sure to prepare all necessary items in advance such as medicine, sunscreen, paperwork, phones, cameras, and any other items you may need during the course of the game.
       
  • No Smoking Policy
    • The Rockers have a strict No Smoking Policy. There will be a designated smoking area located outside the stadium behind home plate.

P

  • Parking
    • Parking is located at Wake Forest Baptist Hospital, and right outside the VIP gate along the 1st base concourse. If you are a season ticket holder you can buy a season pass for the Wake Forest Baptist Hospital Parking Lot by calling (336) 888-1000. General Admission parking is $3, except in the First Baptist Church lot where it is $4. Season Ticket Parking is $2/game for the season. If you are a suite or Loge Box holder you can park in our VIP parking lot for $10 a game in our VIP Parking lot. For more parking information, click here.
       
  • Promotional Nights
  • Public Transportation
    • The High Point Public Transportation lets off at
      • Route number 10
        • Elm St. and Church Ave. located right at the center field gate
        • Elm St. and Gatewood which is located 2 minuets from the home plate gate and 2 minutes from the center field gates.
        • Westwood Ave. and Elm St. which is a 4 minuet walk to the home plate gate
        • Westwood and Pine which is a 2 min walk to the home plate gate
      • Route 19
        • English Rd. and Lindsay St. which is a 5 minuet walk to the centerfield gate and a 4 minuet walk to home plate.
        • English Rd. and Elm St. which is a 4 minuet walk to the center field gate and a 7 minuet walk to the home plate gate
    • Lyft and Uber Drop off and pick up locations will be located at 301 N. Elm Street (the Centerfield Gate)
    • If you wish to take the Amtrak, the ride time from Greensboro is 21 minutes. From Charlotte it is a One hour and Thirty minute ride.

R

  • Rain Policy
    • The Rockers will make every effort to play any and all games, no matter the forecast. Updates will be provided throughout the day on the Rockers website and social media pages.
    • In the event that a game is postponed due to rain, fans may exchange their tickets for any Rockers home game up to, and including, one year from the originally scheduled date (i.e. a rain out on May 4th, 2019 allows fans to redeem tickets for any game up to May 4th, 2020). There are no cash refunds for tickets, and dates for ticket exchanges are subject to ticket availability. A complete game consists of 4 ½ innings if the High Point Rockers are ahead and five innings if they are trailing or the score is tied. In the event that inclement weather forces postponement of any game prior to that point, the High Point Rockers rain check policy takes effect.
       
  • Refunds
    • There is a no refund policy.
       
  • Restrooms
    • Men’s and women’s restrooms are located behind sections 101, 104, 106, and out behind the center field box office.  

S

  • Scalping
    • Scalping tickets is prohibited. Anyone found to be scalping tickets on the premises of BB&T Point will be asked to leave.
       
  • Season Tickets
    • Season can be purchased online, by calling (336) 888-100, at our box office or at our sales tent located behind section 107.
       
  • Security
    • In the event of a security problem, please notify a uniformed police officer, security personal, Rockers security staff, or report to the Guest Services Booth.
       
  • Slane Picnic Area
  • Sold Out Games
    • In the event that a game is sold out, the Rockers will offer general admission tickets for day of game sales. Those tickets will be available when the box office opens.

T

  • Ticket Packs
    • Throughout the season the High Point Rockers will offer varying ticket packs at a discounted price. To find out more information, or to purchase these packs, click here.
       
  • Ticket Prices
    • Non-Firework Days: Bleachers- $5/ Reserved- $6/ Outfield - $10/ Infield- $12/ Home Plate- $14
    • Firework Days: Addition $1 charge to each ticket
    • Online ticket purchases are subject to service fees.
    • Standing Room Only tickets will be sold when the stadium is sold out. Standing room only tickets will be $5.​​​​​​​
       
  • Ticket Sales & Services
    • For all questions about tickets contact our Front Office at (336) 888–1000 or click here.

U

  • Umbrella Policy
    • Umbrellas are permitted in the ballpark. For the safety and consideration of your fellow Guests, please do not open your umbrella in crowded areas. Please do not obstruct the view of your fellow Guests. Those obstructing the view of a fellow Guest will be asked to lower their umbrella.

V

  • V.I.P. Parking
    • V.I.P. parking is only for full season suite and loge box holders. This parking lot is located near the V.I.P. entrance down the first base concourse. Game day availability is subject to change and costs $10 per car.

W

  • Wheelchair Access
    • The concourse of BB&T Point is ADA Compliant and features an elevator located at Section 102. There is a ramp located at the Home Plate (Gatewood Avenue) gate as well the V.I.P (Pine Street) Gate. The Centerfield (Elm Street) Gate is og level ground and able to be accessed by all patrons.
       
  • Will Call
    • Fans purchasing tickets over the phone or on the Internet may pick up their tickets at the Will Call office located next to the Home Plate entrance. Guests must have proper photo identification to pickup their tickets.